A modern transit station canopy and electric bus at blue hour in South Florida

Freedom OS for public agencies

Answer the public in seconds, with staff in control.

Freedom OS answers residents and riders by text and email: service updates, service requests and appointment scheduling. Every message passes a reviewer before it leaves, staff can review anything they choose, and every message is logged.

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Built in Florida on the same engine that runs live businesses today.

What it does

The public gets an answer. Your staff keep the decisions.

A clear, accountable assistant for the questions your team answers every day.

Answers by text and emailResidents and riders get a clear answer in seconds, in plain language, on the channel they used.

Service requestsIt gathers the details a request needs and routes it to the right person, with the whole thread attached.

Appointment schedulingIt offers only real open slots, and staff confirm before anything is booked.

Staff reviewChoose which conversations staff review before a reply goes out. Anything can be paused at any time.

Updates people opt intoService updates go only to people who opted in, inside quiet hours, and STOP is honored instantly.

One record per personEvery message, call note and request lives on one record your team can search.

What a rider sees

A clear answer, then a person when one is needed.

It answers what it can from the information you provide, says when it does not know, and hands off to staff with the whole conversation.

Example conversation

Rider · 6:12 AM

Is the early route running on the holiday schedule today?

Freedom OS · 6:12 AM

Yes, today runs on the holiday schedule. The first trip leaves at 6:45 AM. Would you like a text if that changes this morning?

Rider · 6:13 AM

Yes please. Also the stop near my house has a broken light.

Freedom OS · 6:13 AM

You're signed up for today's updates. For the light: which stop or cross streets? I'll pass it to the team with your report.

Security and accountability

Built for the questions procurement asks.

What is in place today, stated plainly.

Audit trailEvery outbound message is logged with what was sent and why, and record changes keep a field-level edit history.

Fail-closed reviewerA separate check reads every outbound message for consent, quiet hours, opt-outs and claims. If it is unsure, nothing sends.

Two-step sign-in and isolationStaff sign in with two-step verification. Each organization is its own tenant, and the boundary between tenants is tested.

Opt-in, opt-out, quiet hoursTexts go only to people who opted in, inside Florida quiet-hours rules, and STOP is honored instantly.

AccessibilityBuilt to WCAG 2.1 AA practices. Not formally certified.

Private deploymentA single-tenant deployment is available on request, scoped with your IT team.

Where it stands

Plain answers about where Freedom OS is today.

Freedom OS runs live for private businesses today. For an agency, a pilot is scoped with your team, including your data, security and accessibility requirements.

Live today

Text and email answering with the reviewer
Audit trail and field-level edit history
Two-step sign-in and tested tenant isolation
Opt-in, opt-out and Florida quiet hours
Calendar-aware scheduling with staff confirm

Scoped for your agency

Your service information, FAQs and routing rules
Which conversations require staff review
A private single-tenant deployment, if required
Data retention and export terms

On the roadmap

Independent security attestation (not yet held)
More languages as they are requested

A short call

See how it would answer your public.

Tell us about your agency. Freedom OS will answer your request itself, and we will follow with a call on your requirements.